Privacy Policy

1. Information We Collect

Information You Provide Directly

• Name, email address, and phone number
• Shipping and billing address
• Payment details (processed securely — we never store card numbers)
• Design files and customization instructions you submit with your order
• Messages sent via email, contact forms, or customer support

Information Collected Automatically

• IP address, browser type, and device information
• Pages visited, time on site, and referring URLs
• Cookie and tracking data (see Section 4)

Information from Third Parties

We may receive information about you from payment processors, shipping carriers, or advertising platforms when you interact with our services through those channels.

2. How We Use Your Information

We use your information to:

• Process, produce, and fulfill your custom print orders
• Send order confirmations, shipping notifications, and receipts
• Provide customer support and respond to inquiries
• Improve our website, products, and services
• Send promotional emails — only with your consent, and you may unsubscribe at any time
• Prevent fraud and ensure the security of our platform
• Comply with applicable legal obligations

We will not use your personal information for any purpose not described in this policy without your consent.

3. Sharing Your Information

We do not sell or rent your personal information. We share data only with trusted service providers who help us operate our business:

• Shopify — our e-commerce platform (see Shopify's Privacy Policy)
• Payment processors (e.g., Stripe, PayPal) — to securely handle transactions
• Shipping carriers (e.g., USPS, Canada Post, UPS) — to deliver your orders
• Print fulfillment partners — to produce your custom items
• Analytics providers (e.g., Google Analytics) — to understand site usage
• Email marketing platforms — to send transactional and promotional emails

All third-party partners are contractually required to protect your data and use it only for the services they provide to us.

We may also disclose your information if required by law, court order, or to protect the rights and safety of Dollar Prints or others.

4. Cookies & Tracking

We use cookies and similar technologies to provide and improve our services. Types of cookies we use:

• Strictly necessary cookies — required for the Site to function (e.g., shopping cart, checkout session)
• Analytics cookies — help us understand how visitors use our Site
• Marketing cookies — used to show relevant ads on other platforms (only with your consent)

You can manage cookie preferences through your browser settings or our cookie consent tool. Note that disabling certain cookies may affect your shopping experience.

5. Your Rights

Depending on your location, you may have the following rights:

• Access — request a copy of the personal data we hold about you
• Correction — request that we correct inaccurate or incomplete data
• Deletion — request that we delete your personal data ("right to be forgotten")
• Opt-out — unsubscribe from marketing emails at any time via the link in any email
• Data portability — request your data in a machine-readable format
• Restriction — request that we limit how we process your data

Residents of California (CCPA) and the European Economic Area (GDPR) have additional rights. To exercise any of these rights, contact us at support@dollarprints.com. We will respond within 30 days.

6. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted through our Site
• PCI-compliant payment processing — card details are never stored on our servers
• Access controls limiting who within our team can view customer data

7. Data Retention

We retain your personal data only as long as necessary:

• Order records — retained for up to 7 years for tax and legal compliance
• Customer accounts — retained until you request deletion
• Marketing data — retained until you unsubscribe or request deletion
• Support communications — retained for up to 2 years

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised date. For significant changes, we may notify you by email.

Your continued use of our Site after any changes constitutes your acceptance of the updated policy.